Frequently asked questions
What are the delivery times?
Our products are shipped within 1 to 3 business days. Average delivery time within Australia is 7 to 14 business days, depending on your location and the carrier.
How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking link so you can follow your package in real time until it arrives.
Do you accept returns?
Yes 😊 You have 14 days after receiving your order to return any unused product in its original packaging. Please contact us before returning an item to receive the return instructions.
Where do your products come from?
Our products are carefully sourced from trusted manufacturers in China, selected for their quality, durability, and respect for international standards. Every item is checked to ensure your pet’s safety and comfort.
Do you offer free shipping?
Yes 🐾 Free shipping on all orders, with no minimum purchase required!




